On July 10, 2023, oneGov was launched, revolutionizing public service delivery in the Maldives. Currently, oneGov hosts 11 government agencies, offering 311 government services, including 112 core services. Among these, 9 agencies fully utilize the oneGov full solution, encompassing the front portal (one.gov.mv) to provide services to the public, oneGov Workplace to process and deliver services, and oneGov Support for customer service and assistance.

Contribution of Partner Ministries and Agencies

oneGov partner agencies have been pivotal in our journey to success. We extend our gratitude for the collaboration, which has been instrumental in achieving significant milestones, underscoring a collective endeavor toward success.

We also appreciate the vision and dedication of the past and current leadership of the Ministry of Economic Development and Trade in driving forward this project. Their leadership has played a crucial role in shaping oneGov's success.

As we look to the future, we are eager to maintain our enthusiasm and commitment under our current parent entity, the Ministry of Homeland Security and Technology. We aim to build upon our achievements and chart a course for further advancements in public service delivery.

A Year of Transformation: The Impact of oneGov

The following highlights the profound impact of oneGov over the past year. It showcases the significant improvements and benefits realized by the agencies using oneGov as a comprehensive solution for public service delivery.

Efficiency in Public Service Delivery

Achievement: Agencies using oneGov Workplace achieved an average of 35% efficiency in public service delivery.

This increase demonstrates a significant improvement in public service delivery achieved by oneGov partner agencies. With processes being 35% more efficient, agencies manage more tasks in less time, allocate resources more effectively, and provide quicker responses to public needs. Citizens experience shorter wait times and higher quality services, enhancing public satisfaction and trust in public services. Improved efficiency also translates to better utilisation of government resources, leading to cost savings and improved public resource management.

Increase in Processing Volumes

Achievement: Agencies achieved a 25% increase in processing volumes.

A 25% increase in processing volumes shows that oneGov partner agencies handle more applications and requests within the same timeframe. This achievement demonstrates that oneGov has enhanced the agency’s ability to process a higher number of service applications without requiring an increase in staff or other resources. Higher processing volumes indicate that agencies are maximizing their operational potential. This improvement directly contributes to the overall effectiveness and responsiveness of public service delivery, ensuring more citizens can access services promptly and in a timely manner.

Decrease in Processing Times

Achievement: Agencies reported a 57% decrease in processing times.

A 57% reduction in processing times is a transformative achievement, halving the time required for service delivery by the agencies. Citizens receive services much faster, greatly impacting public satisfaction and confidence in government efficiency. Faster processing times allow agencies to clear backlogs swiftly and focus on other critical tasks, improving overall productivity.

Benefits Realized Through Digitalization with oneGov by Partner Agencies

The digitalization of public service through oneGov has brought about numerous benefits for partner agencies, revolutionizing the way public services are delivered. This section details the key advantages achieved over the past year by partner agencies as reported by them.

Increased Accuracy and Reduced Errors (29%)
Digitalization has significantly enhanced operational accuracy by minimizing human errors, leading to more reliable data and better decision-making. This achievement reduces the risk of costly mistakes and improves the overall quality of public services.

Improved Resource Management (24%)
Efficient resource allocation has allowed agencies to optimize operations, making better use of available resources. This achievement has led to more sustainable and effective service delivery.

Better Data Management and Reporting (19%)
Enhanced data management capabilities facilitate more informed decision-making processes. Agencies can now access accurate and timely data, aiding in effective planning and service delivery.

Reduced Processing Times (19%)
Faster application and task processing have enhanced user satisfaction and operational efficiency. This achievement in reducing processing times maintains a steady workflow and reduces bottlenecks.

Enhanced Access to Services (10%)
For oneGov partner agencies, digitalization has made services more accessible, improving the overall user experience. This achievement in greater accessibility ensures that more citizens can conveniently avail themselves of government services, leading to higher public engagement and satisfaction.

Top Advantages of Using oneGov

The implementation of oneGov has significantly enhanced various aspects of public service delivery for oneGov partner agencies. Below are the top advantages realized over the past year, showcasing the oneGov impact on accessibility, efficiency, compliance, transparency, cost savings, and decision-making. These advantages gained by agencies demonstrate the transformative effect of oneGov on government operations, leading to improved service quality and greater public satisfaction.

Greater Accessibility of Services for the Public (27%)
oneGov has significantly improved public service accessibility, ensuring citizens can easily access the services they need. Increased accessibility enhances user satisfaction and supports inclusive governance.

Improved Efficiency of Service Delivery (23%)
oneGov has streamlined service delivery processes, resulting in more efficient and timely services. This leads to better resource utilization and higher productivity within government agencies.

Increased Compliance (18%)
oneGov has helped agencies better comply with regulatory requirements, enhancing trust and accountability. Improved compliance ensures services are delivered according to established standards, rules, and regulations.

Increased Transparency (14%)
oneGov has improved operational transparency, making processes more open and understandable to stakeholders. This transparency builds public trust and promotes accountability in government actions.

Cost Savings Due to Reduced Paperwork and Administrative Overhead (14%)
Digitalization has led to significant cost savings by minimizing physical paperwork and reducing administrative burdens. These savings can be redirected to other critical areas, improving overall service delivery.

Faster Decision-Making (5%)
oneGov has facilitated quicker decision-making for partner agencies, thereby providing timely and accurate information. This ability to make faster decisions enables agencies to respond more effectively to public needs.

The past year has demonstrated the transformative power of oneGov in enhancing public service delivery in the Maldives. The collaboration and dedication of our partner ministries and agencies have been instrumental in realizing significant improvements in efficiency, processing volumes, and service accessibility. As we move forward, our commitment to further advancements remains steadfast. Together, we will continue to build on our achievements, ensuring that oneGov remains a cornerstone of innovative and efficient public service delivery for the benefit of all citizens.