No. of Positions:

01

Terms of Employment:

The duration of the assignment is 1 (one) Year from the commencement of work. Contract may be extended after performance analysis at the end of the term.

Remuneration:

Based on qualifications and experience.

Qualification and Experience:

• Minimum GCE O’ Level pass in 3 subjects

Responsibilities:

The Customer Service Representative will be responsible for the following tasks:

• Processing, verification, and approval of forms, applications, and requests.

• Resolving discrepancies in information in the documents.

• Document all information according to standard operating procedures.

• Obtaining further information for incomplete documents by contacting customers.

• Route calls to appropriate resources.

• Respond promptly to customer queries.

• Provide service information to walk-in customers.

• Answer incoming calls and respond to customer emails and live chat.

• Follow up on customer calls and live chat where necessary.

• Manage and resolve customer complaints.

• Complete call logs and reports.

• Follow communication procedures, guidelines, and policies.

• Identify and escalate issues to supervisors/product managers.

• Research, identify and resolve customer complaints using applicable software & resources.

• Recognize, document, and alert the management team of trends in customer calls.

• Ensure customer satisfaction and provide professional customer support.

• Other duties as assigned.

Interested applicants are requested to email us your applications with the following documents before 1600 HRS on 19th July 2025 to careers@tradenet.com.mv

• Completed Job Application Form

• Passport Size Photo (digital copy)

• Scan of National ID card

• CV

• Scans of educational certificates

• Employment reference letter

• Valid Police Report

Kindly note that only shortlisted candidates will be contacted for an interview.