Contact Center Service
The Contact Centre is the nation's first omnichannel support network, allowing customers to receive assistance through whichever channel is most convenient for them. These include walk-in support, social media, chat, email, or phone call.
14,000
+
CALLS
5,000
+
CHATS
150
+
SOCIAL MEDIA
4,000
+
EMAILS
800
+
WALK-INS
The Contact Centre is the nation's first omnichannel support network, allowing customers to receive assistance through whichever channel is most convenient for them. These include walk-in support, social media, chat, email, or phone call.
The Contact Centre is scalable, capable of decentralisation and remote operation, allowing it to expand in size as demand for customer support grows.
The Contact Centre is customizable to meet the unique needs of various government entities, ensuring tailored support for each entity.
The Contact Centre delivers detailed analytics on customer support and issues raised, providing valuable insights into customer needs and trends.