Tradenet held a series of Customer Service Skills Session for our Support Staff recently as part of an ongoing series. The programmes were held on 17th and 24th of August. 

It was held in association with Empowering All and was led by Mr. Masood Ali. 

The initial session was a one-day program, lasting six hours, designed for our Support Staff based in Male’.

The program addressed several key areas essential for effective customer service. It included training on handling customer service over the phone and in face-to-face interactions, as well as techniques for identifying and meeting customers' unspoken needs. 

Participants also learned strategies for managing customer complaints and maintaining composure when dealing with upset customers. 

Additionally, the program emphasised the importance of building rapport with customers to enhance overall service quality.

The second session took place in Fuvahmulah, organised as a one-day programme. 

This session was specifically centred on training for phone support. It aimed to equip participants with the skills and techniques needed to effectively handle phone-based customer interactions, including strategies for managing inquiries, resolving issues, and providing high-quality service over the phone.

Both sessions were exceptionally well received by our support staff, who found it both informative and engaging. Our staff members appreciated the opportunity to enhance their customer service abilities while also having a good time, contributing to a highly successful and well-regarded training session.

A heartfelt thank you to Mr. Masood and the Empowering All team for the productive and engaging sessions!