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Share Your Feedback: oneGov User Experience Survey

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Oct 10, 2024

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Share Your Feedback: oneGov User Experience Survey

Share Your Feedback: oneGov User Experience Survey

We are  pleased to announce the oneGov User Experience Survey, running from 10 October 2024 to 25 October 2024. This survey invites feedback from individuals, businesses, and representatives who have accessed government services through oneGov over the past 12 months. Your feedback is essential in guiding future improvements to oneGov and enhancing the overall user experience.

Objectives of the oneGov User Experience Survey

Assess User Satisfaction: Understand the overall satisfaction of individuals and businesses with oneGov services, identifying strengths and pinpointing specific areas where the user experience can be enhanced.

Identify Service Improvement Opportunities: Gather targeted feedback on user interactions across various government services on oneGov, helping to identify and prioritise improvements in usability, efficiency, and accessibility.

Enhance User Experience: Leverage user insights to drive changes that make oneGov more intuitive and seamless, ensuring the platform is easy to navigate and effectively supports a diverse user base.

Guide Future Development: Use your feedback to shape oneGov’s future by informing the development of new functionalities and features that better align with evolving user needs and expectations.

Strengthen Partner Agencies’ Service Delivery: Ensure oneGov continues to facilitate efficient and convenient access to services, enabling partner agencies to deliver high-quality public services through ongoing improvements based on user input.

Who Is Eligible?

The survey is open to:

  • Individuals who have used oneGov for personal services

  • Business representatives who have accessed services on behalf of their organisations

  • Authorised representatives (such as law firms, agents, or family members) who have used oneGov on behalf of others.

Eligibility is limited to those who have interacted with oneGov in the last 12 months.

How to Participate

The survey is available through multiple channels to ensure easy access for all eligible users:

  • Direct Survey Link: https://tradenet.typeform.com/oneGovsurvey

  • Email Invitations: Eligible users who have recently accessed oneGov services will receive email invitations with a direct survey link.

  • Social Media: Links to the survey will be posted on oneGov’s official social media channels.

  • Live Chat Prompts: Before the chat session closes, users interacting with Employment Registration or Business Registration live chat support will receive prompts to participate in the survey.

  • QR Codes at Walk-In Centres: Physical QR codes will be available at oneGov Support Centres, allowing users to scan and participate.

Why Your Feedback Matters

Your insights are invaluable in guiding enhancements to oneGov. This survey is part of Tradenet Maldives Corporation’s commitment to delivering a user-centric platform that evolves based on user needs and experiences. By participating, you will help us improve the functionality, accessibility, and efficiency of oneGov, ensuring it remains a valuable resource for everyone.

If you have any further comments or questions, feel free to contact us at experience@tradenet.com.mv.

Thank you for helping us make oneGov a better platform for all!

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